Refund policy
REFUND & RETURN POLICY
At Settle, we are dedicated to offering you products that aid in pain management and enhance your quality of life. We firmly believe in the efficacy of our products and suggest that you utilize them for at least 21 days before contemplating a return.
HOW TO REACH US:
Our customer support team is always at your service and will reply within 24 hours. Reach out to them via email: support@settleseat.com
To expedite assistance, please ensure to clearly state your order number, the issue or concern you're facing, and your email (along with your first and last name) linked to the purchase. We will respond within 24 hours. Also, be cautious of imposter companies claiming to be Settle. If you can't find your order ID in our system, chances are you've purchased from a fake entity.
AM I ELIGIBLE FOR RETURNS?
We have confidence in the effectiveness of our products and encourage you to give them a fair trial for a minimum of 21 days to experience the full benefits of Settle. If you're still dissatisfied and wish to return the items, you're welcome to do so after the initial 21 days, within the 90-day period covered by our money-back guarantee.
WHAT ITEMS ARE NOT ELIGIBLE FOR REFUND?
The following items are non-refundable:
Shipping fees (if applicable)
Expedited processing fees
Shipping protection fees
Consumable items like vitamins, supplements, or similar products.
WHAT TO DO FOR DAMAGED ITEMS?
In the event that the purchased product arrives damaged, contact us via email within 7 days of delivery. Briefly describe the issue and provide a photo or video evidence of the damaged item. We will promptly arrange for a replacement. When emailing our Customer Support team, please adhere to the following format:
Subject line: Damaged or Defective Product
Order Number:
Full Name:
Description and photo or preferably a video of the defective product
Contact Email Address:
LOST OR STOLEN PRODUCTS
If you've purchased Shipping Protection to cover theft or lost-in-transit products, we will swiftly replace your items. To streamline the process, use this format when contacting our customer support team:
Subject line: Stolen, Lost-in-Transit Order with Shipping Protection
Order Number:
Full Name:
Contact Email Address:
Our Customer Support team will initiate a replacement immediately.
LOST OR STOLEN PRODUCTS WITHOUT SHIPPING PROTECTION:
For instances where you haven't purchased Shipping Protection, we recommend reaching out to your local post or carrier to report the issue. We can't guarantee full refunds or replacements for lost or stolen items in this scenario.
HOW TO RETURN ITEMS:
For instructions on returning products, contact us at support@settleseat.com. Please note that customers are responsible for return shipping; we do not provide return labels. Additionally, do not return the product without prior consultation with our team.
WHEN WILL I RECEIVE MY REFUND?
Once you've returned the product and it has been inspected by our team, we will send you an email regarding the approval or rejection of your refund request. The items must be in good working condition, and all accompanying manuals and accessories should be included.
We will refund the complete product price minus any discounts and shipping charges.
DELAYED OR MISSING REFUNDS:
If you haven't received your refund yet, take these steps to address the issue:
Double-check your bank account to ensure the refund hasn't been credited. Contact your credit card company, as there might be a delay in the refund posting. Get in touch with your bank, as a processing period is typical before the refund is posted.
If you've followed these steps and still haven't received your refund, don't hesitate to contact us at support@settleseat.com