Shipping policy

Thank you for shopping at Settle! We strive to provide a seamless and satisfactory shipping experience for our customers. Please review our shipping policy to understand how we handle shipping, delivery times, tracking, customs charges, address changes, and lost or stolen packages.

  1. Worldwide Shipping: We offer shipping worldwide, except for a few areas with certain delivery limitations. If you're unsure whether we can ship to your address, please contact us via email at support@settleseat.com or send us a message on our social media pages.

  2. Shipping Methods: We provide the following shipping methods for your convenience:

a) Standard Shipping:

  • Orders are sent out on Mondays to Fridays during business hours, excluding holidays.
  • Typically, orders ship within 2-4 business days after being placed.

b) Priority Shipping:

  • Orders are sent out on Mondays to Fridays during business hours, excluding holidays.
  • Typically, orders ship within 1-2 business days after being placed.
  1. Standard Delivery Times: The estimated delivery times for different regions are as follows:
  • USA and Canada: 6-14 days
  • Australia, NZ & Oceania: 7-20 days
  • Europe & UK: 8-20 days
  • Latin America: 9-26 days
  • Other countries: 11-30 days

Please note that the actual delivery time may vary and is subject to the official website/notice of the local courier. Factors such as flight arrangements, weather conditions, and other external factors may impact the delivery time.

  1. Tracking Number: When your items are shipped, you will receive an email notification from us containing a tracking number. If you haven't received a tracking number or if it doesn't work, please contact our customer support channels, and we will be happy to assist you. For more information, you can also email us at support@settleseat.com.

  2. Customs Charges: For international orders, there is a possibility of additional tax or customs charges upon arrival at your location. While this is unlikely, it is your responsibility to pay any such charges if they occur. We recommend checking with your local authorities regarding any potential import charges before placing an order.

  3. Shipping Address Changes: Please ensure that your billing and shipping addresses are accurate when placing your order. Settle is not liable for any errors in the address entered during the checkout process. If we have made an error, we will take full responsibility and send you a replacement at no additional charge.

  4. Lost or Stolen Packages: If your package's tracking number shows delivery but you cannot locate your parcel, please take the following steps:

  • Check around your property, lobby, or mailroom and inquire with neighbors in case someone accepted the package on your behalf or it was misdelivered.
  • Wait for 1-2 business days to see if the package is redelivered by the carrier.
  • If the package is still missing after 2 business days, contact your local post office directly to file a claim using your tracking information.
  • After filing a claim, please inform us at support@settleseat.com with the response from your local courier so that we can assist you further.
  • Please note that Settle is not responsible for lost or stolen packages that have been confirmed as delivered to the address entered for an order. To ensure peace of mind, we recommend selecting expedited and insured shipping methods, which include a free replacement for stolen parcels.
  • If the tracking information shows no updates for 25 days, we will consider the item lost in transit. Please contact us at support@settleseat.com, and we will initiate the process for a replacement.

We hope this shipping policy clarifies any questions you may have. If you require further assistance or have any specific concerns, please don't hesitate to contact us via email at support@settleseat.com. Thank you for choosing Settle!